Refund policy

Returns & Refunds

We want you to feel happy and confident with every purchase.

Eligible Returns

Returns may be requested within 30 days of delivery if:

• The item arrives damaged or defective
• You receive the wrong item
• The item is unused and in its original condition (when applicable)

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

If the return is due to our error (wrong item or defective product), we will cover the return shipping or provide a replacement at no additional cost.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:

• Opened pet products
• Personalized or custom-made items
• Final sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging
• A short description of the issue

We will work quickly to resolve it with a replacement or refund.